LumaLanes' Return Policy

 

Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. We want you to be completely satisfied with your experience.
 

 

LumaLanes Refund and Returns policy:

 

  • For a refund or exchange, products may be returned within 30 days of original purchase date. See exclusions below.

  • Original receipt must accompany any product to be returned / exchanged.

  • Product must returned with original accessories and packaging in undamaged, clean, and brand- new condition.

  • Product that is returned incomplete, damaged, or with serial number missing or tampered with will not be accepted for return.

  • If the product returned has any data or information stored on a memory or storage device, LumaLanes’ shall not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information or to maintain the confidentiality of any data or information still residing on the returned product.

  • Physically damaged LED strips and Control Boxes will not be accepted for return.

  • Refunds will be issued by a check drawn on and mailed from LumaLanes’ Home Office.

  • Refund checks are mailed the 10th day from the date merchandise is returned.

  • Service, delivery, and installation charges are non-refundable once performed.

Special order items and cut cable/wire are non-returnable.